Repair businesses blossom in New York

Pop-up repair event

The hall of a primary school in Brooklyn is unusually busy for a Saturday morning.

This is a “pop-up repair” event, and it is drawing in the crowds. Parents and children from around the neighbourhood have brought in their broken things to be fixed by menders, each with their own area of expertise.

At different tables, repairers fix jewellery, electronics and furniture among many other things. This is also an opportunity to teach kids repair skills, and a group of boys is hammering away in the corner.

In the midst of this hive of noisy tinkering stands Sandra Goldmark.

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‘Pop-up’ repair events are proving increasingly popular

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People often do not realise how easily items can be fixed

“People hold on to their broken things for a long time,” she says. “When we started, we found this huge pent-up demand for our services, because there was nowhere to get things repaired.”

Ms Goldmark, who is a set designer and theatre professor, created Pop Up Repair three years ago with her husband, who is also in theatre production.

Initially launched with a crowdfunding campaign and a team of handy backstage theatre professionals, Pop Up Repair fixes a range of items – toys, glasses, furniture and clothing. Repairs start at $15.

‘Internal resistance’

In addition to the practical repairs, Ms Goldmark also wanted Pop Up Repair to fuel a broader conversation about consumption and waste in modern living.

“The system leads you to throw things away and buy new, but we’ve found that people have an internal resistance to this,” she says.

The idea of mending things, as opposed to replacing them, is one that is gaining traction in the US.

It fits into a broader zeitgeist about living a more sustainable lifestyle – Ms Goldmark goes so far as to call it a movement, albeit one that’s still in its infancy.

“I liken it to the food movement from 30 years ago,” she says. “People are beginning to realise that the overabundance of cheap ‘stuff calories’, if you like, doesn’t make us happier or our homes healthier.”

‘Environmental concerns’

But while there is a heightened interest in mending, there are entrenched obstacles to the revival of repair as an industry.

In California, Jamie Facciola created her business, Repair Revolution, with the specific mission of reducing those obstacles.

Ms Facciola is a repair evangelist, driven primarily by environmental concerns.

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Haleh Hatami, Bay Mozaic

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Ms Facciola is trying to change public perceptions of repairing

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Haleh Hatami, Bay Mozaic

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Repair revolution also tries to encourage people to repair things themselves

“People care about local businesses, and the artfulness of things, but they don’t recognise repair in this way,” she says. “I’m reframing repair with these values – artisanal, skilled and using local talents.”

For Ms Facciola, repair is linked to larger trends like the “maker movement” and the “circular economy”, all of which resonate particularly with the younger generation of millennials.

Repair Revolution also holds pop-up events in Oakland, California, which Ms Facciola says have been successful, connecting people with a network of repairers who might otherwise be hard to find.

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Haleh Hatami, Bay Mozaic

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Repair revolution looks to put people in touch with repairers, who can be difficult to find

There are also far fewer menders than there used to be, and Ms Facciola says “they’re usually run by an older generation who are not on Twitter, and don’t have webpages, which is how this younger generation goes about finding services”.


So awareness is a priority for repair businesses. In New York City, Denim Therapy is a small business that has provided a very niche service for 10 years, but does have an online and social media presence.

“It’s been a process of education to get people to understand that jeans are repairable,” says owner Francine Rabinovich. “And they’ve been very open to this message.”

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People are starting to understand they can repair their favourite jeans rather than throw them away

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Some people are happy to pay a lot of money to repair their favourite jeans

Ms Rabinovich has seen increased sales – over the last two years, she says Denim Therapy has gone from fixing about 700 pairs of jeans every month to about 1,000 pairs. She now outsources some work to a nearby tailor to keep up with the business.

“Sometimes the repair will cost more than the price of the jeans, and still people want to do it, because they’re attached to them,” she says.

Larger companies are also getting in on this trend – outdoor clothing store Patagonia will soon kick off the “Worn Wear” tour, where clothing repair experts will tour cities from San Francisco to Boston, fixing Patagonia’s coats and outdoor clothing.

For Patagonia’s founder Yvon Chouinard, this is part of a larger stance against over-consumption.

Back in California, Repair Revolution’s Ms Facciola says that “we have convinced ourselves we don’t need to repair things because we can always buy new, but our future won’t sustain that.”

She hopes the same market-based system that created our throw-away culture will help by ushering in a major resurgence in repair, and encourage repair businesses to thrive.

“In a market economy, we vote with our dollars, and there’s proven demand for repair services.

“If we can send that market signal that we care about the repairability of things, that’s a strong signal that can fill these gaps in the market.”

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