Amazon is offering full refunds on hoverboards after a string of fires and falls that have resulted from the popular items.
According to CNN Money, the U.S. Consumer Product Safety Commission is praising Amazon for giving buyers refunds and hope that other retailers and manufacturers will do the same. Hoverboard safety has been a concern for the CPSC; it’s been actively investigating risks associated with the items since December.
Because of “the increasing number of serious injuries and emergency room visits associated with these products,” the commission revealed that it’s broadening its investigation into hoverboard falls and injuries. It’s believed these dangerous problems are caused by design malfunctions in the boards.
“At first glance, it is easy to believe the risk of falling off a hoverboard is an obvious one and to dismiss those injuries as user inexperience or error,” said CPSC chairman Elliot F. Kaye in a statement. “However, I am concerned, for example, that the current designs of these products might not take fully into consideration the different weights of different users, potentially leading to the units speeding up or lurching.”
While some falls can seem moderate, the CPSC warns that they can be serious and recommend users wear the appropriate safety equipment.
There have been at least 39 reports of hoverboards smoking or catching on fire when they’re mostly charging. The agency surmises that all of it might be related to lithium ion batteries overheating.
— NBC Los Angeles (@NBCLA) January 21, 2016
NBC News reports that Kaye is concerned over the risk of falls, saying that “current designs of these products might not take fully into consideration the different weights of different users.”
Over 30 colleges have temporarily banned the transportation devices. Two industry groups announced that they’re working on coming up safety standards for hoverboards.
In December, Amazon started offering refunds on some hoverboard models sold in the U.K. It also stopped selling certain hoverboard models around the world. Anyone interested in returning their hoverboard can contact Amazon customer service.